Creating Influential Conversations

Technology is changing the way we function and communicate in the workplace, yet research continues to highlight the importance – and power – of face-to-face communication. When we get it right the results are amazing; when we get it wrong the outcomes can be devastating. It is no surprise, then, that repeated surveys of employers and management graduates continually identify Communication as the most important business skill.

This training will benefit anyone who needs to build trust, support, lead, educate, inform, manage change, mentor, motivate or persuade using face-to-face communication.

• Content
• Understanding Influence
• Creating clearly defined outcomes
• Knowing – and being congruent to – your process values
• Personal state creation and maintenance
• The skills of Looking and Listening
• Understanding and managing body language
• How to match, pace and lead
• Recognising and responding to the other’s ‘starting point’
• Understanding and applying the OODA Loop and the TOTE model
• Understanding and applying more-the-more patterns of agreement
• Recognising and using the language patterns of others
• Why it is always emotional
• Words to use and words to avoid
• Managing feedback